Refund Policy

Every feature category is available on a free account — five AI speaking evaluations, three AI writing evaluations, one full mock test and daily practice. We strongly recommend using the free tier first so you know exactly what you are buying.

• You were charged twice for the same subscription period.
• You were charged but your subscription was never activated, and we cannot activate it.
• A technical fault on our side prevented you from using the platform for more than seven consecutive days and we could not resolve it.
• You request a refund within 48 hours of purchase and have used fewer than five AI evaluations and no mock test in that period.

• You changed your mind after substantial use of the subscription.
• Your official PTE result was lower than your Globify estimate. Estimates are study guides, not predictions — see the AI Disclaimer.
• Your account was suspended for sharing credentials, scraping content or abuse.
• You did not use the subscription during its term.

Where a problem interrupted your preparation but did not make the subscription useless, we will usually offer an extension of equivalent days rather than a refund. In most cases this leaves you better off.

Email support@globifyconsultants.com from your registered address with your payment reference and a short description of the issue. We respond within two business days. Approved refunds are returned by the original payment method within seven to fourteen business days, depending on your bank or wallet provider.